Return Policy
Our policy applies for valid concerns reported and verified within 24 hours for cooked items and 48 hours for frozen goods, from the time of delivery. Beyond the stated time limit, unfortunately, we will no longer entertain a request for refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in its original packaging.
Items eligible for return include:
1. Incorrect item received
2. Damaged items due to mishandling of store or in-house rider (3rd party delivery couriers booked by the customer not included)
3. Inedible items due to restaurant mishandling
To complete your return, we require the following:
1. Receipt or proof of purchase;
2. The order code you received from the order confirmation text or email we sent you;
3. A photo of the item and a full description of your issue with the item
You may email your return request at kingchefonline@gmail.com with the subject "RETURN REQUEST" or message us on Facebook at fb.com/kingchefph. Once reviewed, we will contact you to inform you if your item is eligible or not for a refund or replacement.
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REFUND POLICY FOR RETURNED GOODS
Once your returned item/s are received and inspected, we will contact you to aconowledge and also notify you of the approval or rejection of your refund.
If you paid via Debit Card, Credit Card, Gcash or Paymaya, a refund will be processed by the same payment gateway provider. Refund process may take a certain amount of days.
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REFUND POLICY FOR NO-SHOW OR MISSING ITEMS
If in case your order did not reach you or you did not receive a number of items from your order, please send us the following so we can process your refund immediately:
1. Receipt or proof of purchase;
2. The order code you received from the order confirmation text or email we sent you;
3. A detailed description of the issue with attachments as proof, if any (ex. list of missing items, communication of store and customer, etc.)
You may email it to kingchefonline@gmail.com or message us on Facebook at fb.com/kingchefph
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LATE OR MISSING REFUNDS
If you haven’t received your refund yet, first check your bank account again.
Then contact your bank, it may take some time before your refund is officially posted.
If you’ve done both and you still have not received your refund yet, please contact us at kingchefonline@gmail.com or on Facebook at fb.com/kingchefph